ManPower

The challenge

Manpower Group is a global leader in human capital services, connecting more than 600,000 people with formal employment in various industries around the world. They offer recruitment, selection, and talent outsourcing services for companies, enabling them to manage their workforce efficiently.

Given the high volume of queries they receive daily, Manpower Group faced the challenge of quickly and efficiently addressing employee requests about their employment status. These queries were repetitive and required considerable human effort to respond to each one.

The solution

Manpower Group approached iNBest.cloud with the goal of automating this process and offering immediate, quality responses to their employees. The proposal consisted of implementing a BPM (Business Process Management) to centralize information and a chatbot that, through authentication, would provide relevant data.

The developed chatbot allows users to subscribe and manage notifications, consult training and career plans, access Manpower's content library, and obtain information about new job vacancies once their contract ends. All this was achieved using development tools and Amazon Web Services (AWS) such as Amazon EC2, Amazon S3, Amazon RDS, Amazon Lex, AWS Comprehend, AWS Lambda, API Gateway, and DynamoDB.

The chatbot provides users with an accessible interface 24 hours a day, 7 days a week, allowing them to ask questions and get immediate answers. The conversation flow was designed with clear and direct messages, focused on user needs and connected to the BPM.

Results

• Employee support with fast and accurate responses
• Better employee experience
• Internal processes with less manual handling
• Immediate response time vs hours or days from previous manual process